Support

Gym Notes help for subscriptions, backup, sign-in, and account deletion.

Restore purchases

1. Open Gym Notes → Settings.
2. Sign in with the same account you used when you subscribed.
3. Under AI Coach, tap Restore purchases.
4. If restore fails, confirm you are signed into the same Apple ID or Google Play account that purchased the subscription.

Manage subscription

Cancel or change billing in your store account. Deleting Gym Notes does not cancel a store subscription.

Cloud backup and restore

• Sign in and confirm you have an active backup-capable subscription.
• Backup uploads a copy of your on-device data (including AI chats if present). Keep a stable network connection during backup or restore.
• If restore fails, try again when online. Contact support with the time of the attempt and whether you saw an error message (do not send passwords).

Sign-in troubleshooting

• Check email spelling and password.
• If you just signed up and confirmation email is enabled, confirm the email before signing in.
• Use the same email for purchases, backup, and AI Coach.
• If you cannot access the account at all, email support from a working address and describe the problem.

Delete your account

Prefer deleting inside the app when possible (Settings → Delete Account) so this device’s local data can be wiped after cloud deletion. You can also use our external deletion page required for store compliance:

Delete account online

Policies

Privacy Policy · Terms of Use